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Services

FROST IT S.A. armed with its expertise and thorough knowledge to the Commercial Refrigeration Industry and thanks to its highly trained/qualified personnel, provides/delivers services tailored to the contemporary/current needs of the retail sector.

Refrigeration Installation

We provide installation services of refrigeration equipment, either by using our clients’ existing equipment or as an addition to cabinets’ or/and  refrigeration units’ supply.

Our long-standing experience enables us to structure, either a complete step by step renovation plan for your store, or the stages of creating and operating of a new store.

Our Technical Department, properly staffed with experienced engineers, specialized foremen, technicians and installers, guarantees/ ensures both the high quality of services and work and the full observance of the project’s completion schedule up to delivery/conclusion  within the agreed timeframe.

Maintenance Contracts

Perfectly aware of what After Sales Service means, we have developed standards and forms of maintenance contracts able to satisfy and meet the needs of each client’s profile.

Full Maintenance Contract

This full pack Service & Maintenance contract with a minimum two-year duration includes:

  • Equipment’s monitoring in monthly base
  • Periodic Equipment maintenance
  • Emergency Repair services on a 24-hour basis throughout the duration of the contract
  • Recording and maintaining of the  equipment data file
  • Recording and maintaining a data file for usage, control and trading/circulation of Refrigerants, in accordance with the Legislation and  Special Provisions

The contract fee is pre-agreed and includes:

  • Services along with man-hours spent
  • Required consumables for the periodic maintenance of equipment
  • Required material for emergency repair services
  • Under special agreement and in specific circumstances, Full Maintenance Contract may include the fee for liquids/refrigerants

Οn Call Maintenance Contract

This maintenance contract with an annual minimum duration, includes:

  • 4-hour basis availability 24/7 for emergency repair services with fixed cost of man-hours spent
  • Recording and maintaining of the  equipment data file
  • Recording and maintaining a data file for usage, control and trading/circulation of Refrigerants, in accordance with the Legislation and  Special Provisions

The contract fee and the charge of man-hours are variable and divide into the following three zones depending on the time of call:

  • Monday- Friday 08:00-20:00
  • Monday- Friday 20:01-08:00
  • Saturdays, Sundays & Public Holidays regardless of call time